HelpTickets

HelpTickets is a powerful plugin to track and manage issues ingame. When a player has an issue, they may create a ticket, which may later be solved by staff members.​

HelpTickets is for CB/Spigot versions 1.7.9 and up. This applies to all current files. Older files may still work, but it is not guranteed that they will work for newer versions of CB/Spigot

If you wish to request a feature or leave feedback, please do so on the plugin's main page.

This plugin is provided for free, but please consider donating to support development!

Configuration

A MySQL server is optional, but is recommended for large servers.

• Comprehensive information automatically included with each ticket
• Simplified permissions
• Accountability: A log of all actions is kept with each ticket
• Uses a MySQL or SQLite database for fast operation
• Tickets may be assigned priority levels
• Search tickets by status, creator, assignee, keywords, or priority level
• Ingame notifications when tickets are updated
• All command names and messages are fully configurable
• Automatic update checking (may be disabled in the config by changing "check_updates" to "false")
• New web interface!

All ingame actions are performed through the /ticket command.
Permissions are documented in the staff usage guide.

Documentation for usage by players: https://goo.gl/DhPNhJ
Documentation for usage by staff: https://goo.gl/Tkt7as

Unfortunately, I have neither the time nor knowledge to translate this plugin into other languages. If you would like to use this plugin in your own language, make a copy of the default en_US.json file and edit it with your own language. Furthermore, if you send me your translation, I will be happy to include it, with appropriate credit, in the distributed plugin.