DirectSupport works through requesting a ticket with a question when there is a support operator available. The operators receive a message that someone is requesting support and accepts the support request. The user and operator are moved into a private channel where they can talk to eachother.
Apart from most other tickets systems, DirectSupport is very user-friendly and personal for the player awaiting help. Where most other help plugins require commands and comments, DirectSupport focuses on making it as easy as possible to help and get help.
DirectSupport has a build in Staff Chat for Moderators to chat in a seperated chat channel.
Toggle the Staff Chat command to enable or disable the Staff Chat.
Permissions: Permissions and commands are divided by parent permissions, this means you only to setup three permissions in order to start using DirectSupport on your server. Easy, fast, personal.
| Command | Description | Permission |
| /ds create ticket | Access to create a help ticket. | ds.create-ticket |
| /ds leave | Ability to leave your current ticket. | - |
| /ds helpers | View the online available helpers. | - |
| Command | Description | Permission |
| - | A "mod" can perform all listed mod commands. | ds.mod |
| /ds a | Toggle the Staff Chat on or off. | ds.a |
| /ds list | Access to a full list of open tickets. | ds.list |
| /ds accept | Ability to help a ticket. This technically registers this user as a "helper". | ds.accept |
| /ds goto id | Ability to Teleports to a ticket. | ds.goto |
| /ds completed | Access to a full list of completed tickets. | ds.completed |
| Command | Description | Permission |
| - | An "admin" can perform all listed commands. | ds.admin |
| /ds spy | Ability to spy on other help tickets. | ds.spy |
| /ds block | Ability to block support notifications. | ds.block-messages |
| /ds say id message | Ability to say messages into tickets you are not in. | ds.say |
| /ds delete id | Ability to delete tickets. | ds.delete |
| /ds view id | Ability to view back conversations. | ds.view |
| /ds reload | Ability to reload plugin config. | ds.reload |
Command usage through '/ds' and '/ticket'.
The following config will automatically be created on the first run of DirectSupport:
general: tickets: channel-format: '&3[DirectSupport -> &b{OTHER}&3] &b{PLAYER}&f: {MESSAGE}' max-name-size: 50 delay-after-cancellation: 10 disallow-creation-when-no-ops: true entires-per-page: help-menu: 7 active-tickets: 7 completed-tickets: 7 convo-messages: 7 admin-chat-format: '&3[DirectSupport &bMods&3] &b{PLAYER}&f: {MESSAGE}' accept-ticket-format: '&3[DirectSupport] &b{HELPER} &3is now assisting you.'
I am now providing the source for informational purposes.
Thank you, Come Again.
