Simple Help Tickets
Description:
Simple Help Tickets provides a simple and effective system for users to request the assistance of an admin.
Starting out as a rather lightweight plugin I threw together for personal use and decided to share, it has continued to expand due to popular demand.
By using /ticket a user can open a help ticket, which can then be reviewed and dealt with by an administrator.
Both users and admin are able to reply to tickets to further dialogue regarding a ticket. If a user logs in and an open ticket has received a reply from an admin, they will be notified of the change.
Updating to 1.0
If you are updating to 1.0 you will need to start with a fresh database.
If you're using SQLite simply delete Tickets.db in SimpleHelpTickets plugin directory
MySQL users, delete the table SHT_Tickets in your database, it will be replaced on server start.
Installation:
1. Download the .jar
2. Place the .jar in your plugins directory
3. Restart the server
Configuration:
•
MaxTickets
Maximum number of tickets per user.
•
TicketExpiration
Number of days before a closed ticket expires
•
NotifyAdminOnTicketClose
Users with the sht.admin permission will receive a message when a ticket is closed.
•
MultiWorld
If using more than one world, take/check ticket will display the appropriate world name in ticket details
•
OnJoin
Display number of personal tickets to user / total tickets to admin upon join
•
USE_MYSQL
Whether to use MySQL instead of SQLite
output.yml
• Use to customize plugin output (Language / Formatting)
Commands:
•
/helptickets - SimpleHelpTickets Menu.
•
/ticket (description) - Open a help ticket.
•
/tickets [-a/-c] - List Open/All/Closed tickets.
•
/checkticket <#> - Check the details of a ticket.
•
/taketicket <#> - Assign self to a ticket. (and be teleported to the location is was set)
•
/replyticket <#> <reply> - Reply to a ticket
•
/closeticket [-r] <#> - Close a help ticket.
•
/delticket (#) - Delete a help ticket.
•
/purgetickets [-c/-a] - Purge expired, Closed or All tickets
Permissions:
•
sht.ticket - Open a help ticket.
•
sht.admin - Administrate help tickets.
•
sht.reload - Reload SimpleHelpTickets.
To Do:
•
Add config options for customizing messages.Done.
•
Add SQLite support, expand ticket communication and logging.Done.
•
Add MySQL Support.Done.
•
Add resolve ticket feature.Done.
•
Add ticket expiration.Done.
Web GUI
By popular demand, a Web GUI is available for SimpleHelpTickets.
You can download it below.
•
SimpleHelpTickets Web GUI
Thankyou for your support! :D
Recent Change-Log:
1.4
- Updated for Spigot API 1.10.2
- UPDATED: Updated for new UUID system
(Caveats: UUID not translated to player name)
- Fixed: bug when reopening a ticket
1.3.6
- FIXED: MaxTickets not limiting the amount of tickets a user can open
- FIXED: User OnJoin notification of open tickets repeating itself
- FIXED: MySQL Connection Check. (Merged PR: TheCutter)
1.3.5
- Updated extra formatting to not interfere with colour codes
- Recoded ticket.class
- Fixed "CONSOLE has opened a ticket" bug for MySQL users
- Fixed notification of admin reply on user join
1.3.4
- Added bold/italic/underline/strike/reset to output.yml
- Fixed typo in output.yml
- Added check to getconnection in mysqlconnection.java to ensure connection is established, and if not re-stablish connection before continuing.
1.3.3
- minor bugfix: Users rceiving notification about open tickets even if tickt is/are closed
- minor bugfix: Prefix removed from 'No Tickets To Display' message
- minor bugfix: Instances of getDisplayName changed to getName in closeticket & taketicket (Fronix)
- minor bugfix: A few typos in output.yml have been fixed (if your output.yml is unchanged, delete it before starting your server to generate a new one)
